If you’ve ever faced a notification that says “User Busy” while on the call with a friend, colleague, or family member, you may have wondered what it means and whether it indicates a problem.
The iPhone’s User Busy Message is one of the most common issues that iPhone users face. I personally encountered the same issue and was able to solve it. Today, we’ll go over all of the possibilities for the User Busy message in iPhone, as well as possible solutions.
I’ve been trying to call my mother all day but keep receiving the message “user busy.” She has so far not received any of my Notifications from today. You’d think her phone would have blocked mine, but it hasn’t; in fact, I’m looking at it right now, and neither phone has blocked the other. She is able to call and message me, but I am unable to do the same for her. I can make phone calls to other people, but not to her. She owns an iPhone SE whereas I have an iPhone 6s. We’re both running the most recent version of iOS.
I’ve reset both phones, deleted the numbers on both, and re-entered them, but the problem persists. I had no idea what’s going on.
But, in the end, I was able to solve the problem.
We spoke with Apple’s technical support staff and received responses from other specialists on their forum as well. Here are some of the most efficient strategies we discovered to solve the User Busy problem on the iPhone.
To avoid receiving the “User Busy” notification, first, make sure the user you’re attempting to connect with is really busy. This can be done by replacing the call two or three times. Wait a few minutes before calling again if you still don’t get a response.
Call handling is a carrier function. First, double-check some essentials. If you can make and receive calls from others on your mobile, and your receiver can as well, you should check with your carriers, both if you are on different ones. Except for call blocking, there is no setting on the device that would work in the manner I describe.
The next step is to double-check that the “Do Not Disturb” option on the phone you can’t access is set off.
After that, you can do another test to see if the issue is with your phone or with your carrier/SIM. Simply swap your SIM card with that of a friend’s phone. When your friend’s SIM is in your phone, you can dial the number, but when your SIM is on your friend’s phone, you can’t. This indicates a SIM/network issue.
I’ve heard of a corrupt contact number gives rise to User Busy on iPhone, similar to what I’ve described, although it was a long time ago when phone numbers were saved on SIM cards (not that common these days with smartphones that store numbers in a contacts app). If the number appeared correct on the outside but was incorrect behind the scenes, it could be dialing a non-existent number or a perma busy modem line, for example. As a solution, try contacting the number using the old-fashioned method of entering the entire 10-digit number on the keyboard and pressing the call button. If that works, the issue is resolved.
Ask your carrier to reset your provisioning (which can be done over the phone or at a store/booth and requires only a reboot afterward)
If the above option does not work, get a new SIM card for your existing number.
‘If nothing of these options work, it suggests a problem with the account; I’m not sure what to recommend in such case. There is no other solution except to get a new phone number.
If you ever need to show someone else the “User Busy” warning when they try to call you, you may do so pretty easy.
Turn on Do Not Disturb on your iPhone to accomplish this.
To do so on iOS 15, follow these steps:
You can also activate it by entering the Control Center and selecting Focus.
From there, you may turn on Do Not Disturb.
For iPhones and iPads running iOS 14 and up:
You can also do this by selecting the crescent moon icon in the Control Center’s panel.
You can leave a voice message without calling the person if calling or texting didn’t get you a response and you’re eager to get through.
Some cellular companies have provisions and capabilities that allow you to leave messages without calling, so if you and the person you’re trying to call both have the same provider, give those a try.
You can use Spectrum’s Call Guard service if you have a Spectrum Landline account and want to block calls or look busy like you did with your iPhone.
Reasons you might get this “User Busy” notification on your iPhone